Refund policy

Rio Return & Refund Policy

Thank you for locking in with Rio. Because our collections are released in exclusive, limited-quantity drops, all sales are final. We do not accept returns or exchanges for buyer’s remorse or incorrect size selection.

To ensure you get the perfect fit, please carefully review the detailed size charts provided on each product page before completing your purchase.

Damages and Issues

We stand behind the quality of our garments. If your item arrives damaged, defective, or if you receive the wrong item entirely, please contact us immediately so we can make it right.

• Timeline: You must contact us within 7 days of delivery.

• Process: Email us at tyler@rioclothing.shop with your order number and clear photos of the issue.

• Resolution: If the defect is verified, we will issue a replacement at no additional cost to you. If the item is completely sold out and cannot be replaced, we will issue a full refund to your original payment method.

Cancellations

Once an order is placed, it immediately enters our processing system and cannot be canceled or modified. Please double-check your shipping address and item selections before checking out.

Lost or Stolen Packages

Rio is not responsible for packages that are lost or stolen after they have been marked as delivered by the shipping carrier. Please ensure your delivery address is secure.