Contact information

Contact Us

Have a question about an upcoming drop, your order, or just want to lock in with the movement? The fastest way to reach us is via email.

• Customer Support Email: tyler@rioclothing.shop

• Business Hours: Monday through Friday, 9:00 AM – 5:00 PM CST

• Location: Operated out of Birmingham, Alabama

We aim to respond to all inquiries within 24–48 business hours. Please note that emails sent over the weekend or during a major capsule drop may take a little extra time as we work to get orders out the door.

Order Inquiries

If you are emailing regarding an existing order, please ensure your Order Number (e.g., #1001) is included in the subject line so we can assist you as quickly as possible.